Shipping & Handling terms
Please verify the accuracy of your shipping address before submitting your order; we are unable to change the address of your order once it passes through our verification stage. We ship within 2 business day from Canada. We will provide tracking information via email after your order has shipped. Usually, the delivery takes 2-10 business days to most countries. However, this period can vary and it depends on the customs clearance procedure in the destination country. All orders to USA and Canada have tracking number. Orders to other countries are shipped by a regular mail, however orders above $200 are shipped with tracking numbers.
Return Policy
To help maintain our customer 100% satisfaction guarantee, most merchandise purchased from Stomatotech.com may be returned within 30 days for a full refund or a replacement (no restocking fee). All product returns require a RA#, (return authorization). A RA number must be issued within 30 calendar days after the date of purchase; it will be valid for 14 calendar days after it’s issued.
Refunds:
Refunds are applied to the payment method used at the time of purchase 5-10 days after receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping charge.
Exchange:
If you purchased a product from Stomatotech.com that you wish to exchange for an alternative, you can return the item for a full refund and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase.
Defective items:
An item that was discovered to be defective upon receipt can be replaced, or returned for a full refund.
Damaged items:
All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 1 business day after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.
Return shipping:
Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost. If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
Replacement:
We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within seven business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise. To receive a replacement more quickly, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.
How to Return Merchandise:
Please email us at info@stomatotech.com for a return authorization number (RA #). If you do not have the return form, we will provide it to you together with your RA number. Please fill in the requested information on our product return form, and carefully follow the instructions for return.
Product Condition:
Returned merchandise must be in original condition, and include all factory packed accessories and paperwork (e.g. screws, carriers, vials, Lot info, etc.), in the original manufacturer box and packaging. Your Return Authorization Number must be displayed prominently on the outside of the shipping box.
Mail to:
Stomatotech Inc. –Returns RA Number:…..
1 Holiday Ave., East Tower, #501, Pointe-Claire (QC), H9R 5N3 Canada
Disclaimers
Product descriptions/Images
All product information, which includes images, weight, and all other details concerning the product, are subject to changes without prior notice. While Stomatotech Inc tries to keep the product information up to date at all times, the information displayed on our website may become outdated. Similarly, while availabilities are updated every day, unexpected delays and shortages may occur. Also in some cases, shipping charges may be subject to change at the time of shipping, such as when actual order weight becomes available, and will be reflected on the charge of the order.
Shipping
We will make every effort and use every good measure to deliver your order on time. Stomatotech Inc. will not be responsible for any delay of the shipment during transit, for reasons including but not limited to, negligence by the shipping carrier, employee strikes, and weather. We do not issue refunds for the price of shipping under any circumstance.
External links
Our web site may contain helpful links to other websites, such as the manufacturer or product review websites. We are not responsible or liable for the privacy practices or content found on these websites.
Special Promotion E-Mails
You may choose to receive special promotion emails during the order checkout process on our website, or by providing your email address in the “Request Information” box found on the right side of our home page. You may unsubscribe from Stomatotech’s email updates and specials from within any E-Mail. Simply click the Unsubscribe link at the bottom of the e-mail and follow the prompt. Please recognize that by unsubscribing, you'll miss our exclusive offers and notices on special savings. Please allow up to 10 days for your e-mail address to be removed from our subscriber database.
Promotions/Coupons
Stomatotech.com promotional codes provide our shoppers with a specified discount on select items. The discount amount can be calculated in various ways as determined by the type of promotion. Usually there is a dollar value or percent value discount on the Stomatotech.com selling price. Promotion codes are entered prior to checkout, and are either applied to the item while in the shopping bag or at the conclusion of the checkout process.
Some offers have an expiration while others are available for a limited time; offers are subject to change or end at any time. Promotional codes cannot be combined with other offers (including, but not limited to gift with purchase) and only one promotional code may be used on each order. Promotional codes can be combined with Rebound Rewards. Offers cannot be applied to orders already placed with Stomatotech.com and cannot be redeemed for cash. If merchandise is returned, any allotted discounts will be first deducted from the value of the returned item prior to any refund or credit. Stomatotech.com may choose to modify any promotion or discount without prior notice.
Some items are not eligible for discounts or coupons, these will be clearly identified: 'This item is not eligible for discounts or coupons due to manufacturer imposed pricing restrictions'.
Privacy Policy
Stomatotech Inc. has created this privacy statement in order to demonstrate our firm commitment to privacy.
General Statement of Principles
As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason - period. We will not sell or give away any lists or other data that we may retain.
Stomatotech Inc. will not sell personal information collected from its Internet site to mailing list brokers without your express consent.
We may share your personal information with third parties we hire to perform support services for us. These third parties are required to use the personal information we share with them only to perform services on our behalf and to treat your personal information as strictly confidential.
Your Consent
By using a Stomatotech Inc. Internet Site or providing personal information to us, you are consenting to the collection, use and disclosure of your personal information as described in this Policy and any applicable Country or Web Site Privacy Statements.
If you do not consent to the collection, use and disclosure of your personal information as described in this Policy (and any applicable Country or Web Site Privacy Statements), do not use Stomatotech Inc. Internet Sites or Contact Stomatotech Inc. /Contact Us forms.
Information Collected on Stomatotech Inc. Internet Sites and How It May Be Used
Stomatotech Inc. may collect information about you as follows:
1. Information Sent to Us by Your Web Browser
The information provided by your browser and that is sent to us automatically by your browser does not identify you personally. We use this information to create statistics that help us improve our sites and make them more compatible with the technology used by our Internet visitors.
2. Information You Knowingly and Voluntarily Provide
Stomatotech Inc. collects the information you knowingly and voluntarily provide when you use a our Internet Site, for example, the information you provide when you sign up to receive email alerts, when you complete a survey, or when you ask us a question or email us with feedback. In many cases this information will be personal information.
We use this information for the purposes for which you provide it. For example, if you provide your e-mail address when you sign up to receive e-mail alerts, we use your e-mail address to deliver the e-mail alerts you request.
We may also use the information we collect for various business purposes such as customer service, fraud prevention, market research, improving our products and services, and providing you and your company with information and offers we believe may be of interest to you. We may also remove all the personally identifiable information and use the rest for historical, statistical or scientific purposes.
Security of Personal Information
Your personal information will generally be stored in Stomatotech Inc. databases or databases maintained by our service providers.
Stomatotech Inc. maintains reasonable safeguards to protect the confidentiality, security and integrity of your personal information. Although we use security measures to help protect your personal information against unauthorized disclosure, misuse or alteration, as is the case with all computer networks linked to the Internet, we cannot guarantee the security of information provided over the Internet and will not be responsible for breaches of security beyond our reasonable control.
Links to Third Party Internet Sites
Stomatotech Inc. Internet Site may contain links to Internet sites that are not operated by Stomatotech Inc. These links are provided as a service and do not imply any endorsement of the activities or content of these sites, nor any association with their operators. Stomatotech Inc. does not control these Internet sites and is not responsible for their content, security, or privacy practices. We urge you to review the privacy policy posted on web sites you visit before using the site or providing personal information.
Retention of Personal Information
Stomatotech Inc. retains the personal information collected on Stomatotech Inc. Internet Sites as long as necessary to provide the services, products and information you request or as permitted by applicable law.
Children and Parents
Stomatotech Inc. Internet Sites are generally not intended for persons under 13 years of age. Stomatotech Inc. does not knowingly solicit or collect personal information from or about children on its Internet Sites except as permitted under applicable law. If your child has submitted personal information and you would like to request that such information be deleted from our records, you may do so by using this email: info@stomatotoech.com or by writing to us at Stomatotech Inc. , 1 Holiday Av, east tower, #501, Pointe-Claire, QC H9R 5N3.
Questions about this Policy or our Privacy Statements
If you have any questions about this Policy or a Country or Web Site Privacy Statement or our use of your personal information, please contact us by using this email: info@stomatotoech.com or by writing to us at Stomatotech Inc. , 1 Holiday Av, east tower, #501, Pointe-Claire, QC H9R 5N3.
Changes to this Policy and our Privacy Statements
Stomatotech Inc. reserves the right to update or modify this Policy, at any time and without prior notice, by posting the revised version of this Policy on our Stomatotech Inc. Internet Sites. We also reserve the right to update or modify our Country or Web Site Privacy Statements, at any time and without prior notice, by posting the revised Privacy Statement on the applicable Stomatotech Inc. Internet Site. If we modify this Policy or any Privacy Statement, the modifications will only apply to the personal information we collect after we have posted the revised Policy or Privacy Statement on the applicable Stomatotech Inc. Internet site.
Please verify the accuracy of your shipping address before submitting your order; we are unable to change the address of your order once it passes through our verification stage. We ship within 2 business day from Canada. We will provide tracking information via email after your order has shipped. Usually, the delivery takes 2-10 business days to most countries. However, this period can vary and it depends on the customs clearance procedure in the destination country. All orders to USA and Canada have tracking number. Orders to other countries are shipped by a regular mail, however orders above $200 are shipped with tracking numbers.
Return Policy
To help maintain our customer 100% satisfaction guarantee, most merchandise purchased from Stomatotech.com may be returned within 30 days for a full refund or a replacement (no restocking fee). All product returns require a RA#, (return authorization). A RA number must be issued within 30 calendar days after the date of purchase; it will be valid for 14 calendar days after it’s issued.
Refunds:
Refunds are applied to the payment method used at the time of purchase 5-10 days after receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping charge.
Exchange:
If you purchased a product from Stomatotech.com that you wish to exchange for an alternative, you can return the item for a full refund and simply place a new order for the item you desire. We do not apply a refund credit to your new purchase.
Defective items:
An item that was discovered to be defective upon receipt can be replaced, or returned for a full refund.
Damaged items:
All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 1 business day after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.
Return shipping:
Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost. If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
Replacement:
We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within seven business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise. To receive a replacement more quickly, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.
How to Return Merchandise:
Please email us at info@stomatotech.com for a return authorization number (RA #). If you do not have the return form, we will provide it to you together with your RA number. Please fill in the requested information on our product return form, and carefully follow the instructions for return.
Product Condition:
Returned merchandise must be in original condition, and include all factory packed accessories and paperwork (e.g. screws, carriers, vials, Lot info, etc.), in the original manufacturer box and packaging. Your Return Authorization Number must be displayed prominently on the outside of the shipping box.
Mail to:
Stomatotech Inc. –Returns RA Number:…..
1 Holiday Ave., East Tower, #501, Pointe-Claire (QC), H9R 5N3 Canada
Disclaimers
Product descriptions/Images
All product information, which includes images, weight, and all other details concerning the product, are subject to changes without prior notice. While Stomatotech Inc tries to keep the product information up to date at all times, the information displayed on our website may become outdated. Similarly, while availabilities are updated every day, unexpected delays and shortages may occur. Also in some cases, shipping charges may be subject to change at the time of shipping, such as when actual order weight becomes available, and will be reflected on the charge of the order.
Shipping
We will make every effort and use every good measure to deliver your order on time. Stomatotech Inc. will not be responsible for any delay of the shipment during transit, for reasons including but not limited to, negligence by the shipping carrier, employee strikes, and weather. We do not issue refunds for the price of shipping under any circumstance.
External links
Our web site may contain helpful links to other websites, such as the manufacturer or product review websites. We are not responsible or liable for the privacy practices or content found on these websites.
Special Promotion E-Mails
You may choose to receive special promotion emails during the order checkout process on our website, or by providing your email address in the “Request Information” box found on the right side of our home page. You may unsubscribe from Stomatotech’s email updates and specials from within any E-Mail. Simply click the Unsubscribe link at the bottom of the e-mail and follow the prompt. Please recognize that by unsubscribing, you'll miss our exclusive offers and notices on special savings. Please allow up to 10 days for your e-mail address to be removed from our subscriber database.
Promotions/Coupons
Stomatotech.com promotional codes provide our shoppers with a specified discount on select items. The discount amount can be calculated in various ways as determined by the type of promotion. Usually there is a dollar value or percent value discount on the Stomatotech.com selling price. Promotion codes are entered prior to checkout, and are either applied to the item while in the shopping bag or at the conclusion of the checkout process.
Some offers have an expiration while others are available for a limited time; offers are subject to change or end at any time. Promotional codes cannot be combined with other offers (including, but not limited to gift with purchase) and only one promotional code may be used on each order. Promotional codes can be combined with Rebound Rewards. Offers cannot be applied to orders already placed with Stomatotech.com and cannot be redeemed for cash. If merchandise is returned, any allotted discounts will be first deducted from the value of the returned item prior to any refund or credit. Stomatotech.com may choose to modify any promotion or discount without prior notice.
Some items are not eligible for discounts or coupons, these will be clearly identified: 'This item is not eligible for discounts or coupons due to manufacturer imposed pricing restrictions'.
Privacy Policy
Stomatotech Inc. has created this privacy statement in order to demonstrate our firm commitment to privacy.
General Statement of Principles
As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason - period. We will not sell or give away any lists or other data that we may retain.
Stomatotech Inc. will not sell personal information collected from its Internet site to mailing list brokers without your express consent.
We may share your personal information with third parties we hire to perform support services for us. These third parties are required to use the personal information we share with them only to perform services on our behalf and to treat your personal information as strictly confidential.
Your Consent
By using a Stomatotech Inc. Internet Site or providing personal information to us, you are consenting to the collection, use and disclosure of your personal information as described in this Policy and any applicable Country or Web Site Privacy Statements.
If you do not consent to the collection, use and disclosure of your personal information as described in this Policy (and any applicable Country or Web Site Privacy Statements), do not use Stomatotech Inc. Internet Sites or Contact Stomatotech Inc. /Contact Us forms.
Information Collected on Stomatotech Inc. Internet Sites and How It May Be Used
Stomatotech Inc. may collect information about you as follows:
1. Information Sent to Us by Your Web Browser
The information provided by your browser and that is sent to us automatically by your browser does not identify you personally. We use this information to create statistics that help us improve our sites and make them more compatible with the technology used by our Internet visitors.
2. Information You Knowingly and Voluntarily Provide
Stomatotech Inc. collects the information you knowingly and voluntarily provide when you use a our Internet Site, for example, the information you provide when you sign up to receive email alerts, when you complete a survey, or when you ask us a question or email us with feedback. In many cases this information will be personal information.
We use this information for the purposes for which you provide it. For example, if you provide your e-mail address when you sign up to receive e-mail alerts, we use your e-mail address to deliver the e-mail alerts you request.
We may also use the information we collect for various business purposes such as customer service, fraud prevention, market research, improving our products and services, and providing you and your company with information and offers we believe may be of interest to you. We may also remove all the personally identifiable information and use the rest for historical, statistical or scientific purposes.
Security of Personal Information
Your personal information will generally be stored in Stomatotech Inc. databases or databases maintained by our service providers.
Stomatotech Inc. maintains reasonable safeguards to protect the confidentiality, security and integrity of your personal information. Although we use security measures to help protect your personal information against unauthorized disclosure, misuse or alteration, as is the case with all computer networks linked to the Internet, we cannot guarantee the security of information provided over the Internet and will not be responsible for breaches of security beyond our reasonable control.
Links to Third Party Internet Sites
Stomatotech Inc. Internet Site may contain links to Internet sites that are not operated by Stomatotech Inc. These links are provided as a service and do not imply any endorsement of the activities or content of these sites, nor any association with their operators. Stomatotech Inc. does not control these Internet sites and is not responsible for their content, security, or privacy practices. We urge you to review the privacy policy posted on web sites you visit before using the site or providing personal information.
Retention of Personal Information
Stomatotech Inc. retains the personal information collected on Stomatotech Inc. Internet Sites as long as necessary to provide the services, products and information you request or as permitted by applicable law.
Children and Parents
Stomatotech Inc. Internet Sites are generally not intended for persons under 13 years of age. Stomatotech Inc. does not knowingly solicit or collect personal information from or about children on its Internet Sites except as permitted under applicable law. If your child has submitted personal information and you would like to request that such information be deleted from our records, you may do so by using this email: info@stomatotoech.com or by writing to us at Stomatotech Inc. , 1 Holiday Av, east tower, #501, Pointe-Claire, QC H9R 5N3.
Questions about this Policy or our Privacy Statements
If you have any questions about this Policy or a Country or Web Site Privacy Statement or our use of your personal information, please contact us by using this email: info@stomatotoech.com or by writing to us at Stomatotech Inc. , 1 Holiday Av, east tower, #501, Pointe-Claire, QC H9R 5N3.
Changes to this Policy and our Privacy Statements
Stomatotech Inc. reserves the right to update or modify this Policy, at any time and without prior notice, by posting the revised version of this Policy on our Stomatotech Inc. Internet Sites. We also reserve the right to update or modify our Country or Web Site Privacy Statements, at any time and without prior notice, by posting the revised Privacy Statement on the applicable Stomatotech Inc. Internet Site. If we modify this Policy or any Privacy Statement, the modifications will only apply to the personal information we collect after we have posted the revised Policy or Privacy Statement on the applicable Stomatotech Inc. Internet site.